Jay Prejean 1630 Garrett Street Philadelphia, PA 19108 (666)-900-6169 firstname.lastname@example.org
Mr. May Payton Human Resources Manager Midwest Airlines 595 Chandler Hollow Road Pittsburgh, PA 15201
Feb 22, 2010
Subject: Application for position of Airline Customer Service Agent
Dear Mr. Payton,
I am applying for the position of Airline Customer Service Agent as seen advertised. I believe the skills and experience I have to offer in this respect will prove to be of considerable benefit to Midwest Airlines.
The experience and skills I have to offer Midwest Airlines include:
– I hold B.S in Airline Management gained at Central Missouri State University, Warrensburg, MO in 2004.
– I have had 6 years of experience working as an airline customer service agent for a number of airlines.
– I am familiar with the responsibility of checking in passengers at an airport check in desk and helping them understand the ticket process, as well as the ticket reservation process.
– I understand the psychological value of meeting and greeting passengers in a friendly and helpful manner to reflect the airline in a good light, as well as making the passengers comfortable and relaxed.
– I have experience in re-booking passengers, re-issuing tickets and boarding passes, and ensuring that the re-booked itineraries are suitable for the passengers’ purpose.
– I have experience in escorting passengers to an aircraft on the ground prior to take off, and I am aware of all safety measure that needs to be observed.
– I understand the value of accurately conveying flight arrival and departure information to passengers, as well as coping with any passenger special needs that may arise.
I would like to take this opportunity to thank you for considering me for this position, and I look forward to the chance to expand on my qualifications, experience and skills at interview level.
To this end you may contact me at (666)-900-6169, or send me an email at email@example.com. I thank you again for the opportunity to be of service to you in the post of Airline Customer Service Agent.