Your cover letter is vital to the success of your job search. Many employers will not even accept an application without one. The letter is your chance to match your qualifications to the employer’s requirements and demonstrate why you are the person who knows call center needs inside and out. If you need some help putting this all-important document together, consult our free call center agent cover letter template below, and use the free tips to help understand the best way to create and use this vital piece of your job application.
What to Include in a Call Center Agent Cover Letter
Start your new call center agent cover letter by addressing a specific decision-maker. Call the hiring office to find out who you should put in the greeting, if the job posting does not specify an individual. Keep your letter to one page of three to five paragraphs and use a professional and upbeat tone throughout.The best way to plan your cover letter is to compare the job posting requirements to your own qualifications. The matching areas are the most important points to include in your letter. Do not rehash your resume, but rather shine a light on the most relevant points and accomplishments that help you stand out.Give extra attention to your opening and closing paragraphs. The first paragraph is where you introduce yourself and put the focus on why you are the right person for the specific position. The closer is where you tie things up neatly, end on a positive note by thanking the hiring manager, and state your clear plan to follow up soon.
Sample Cover Letter
Hi [Insert Hiring manager’s Name Here]I would like to be considered for the Call Center Agent position you are currently advertising. Your job posting requirements align well with my experience and qualifications, and I am confident I can be a valuable asset to your company in this role. With more than eight years’ experience in call center environments, I know how to troubleshoot and resolve issues, maintain customer satisfaction, and meet objectives for speed, productivity, and quality assurance. I am adept at handling high-pressure situations and resolving conflicts to mutual satisfaction while maintaining my composure, calm, and professionalism.My particular strengths include assisting junior staff with getting up to speed on scripts, programs, and service policies. I learn quickly and work hard, and would be thrilled to put my enthusiasm, experience, and drive for excellent performance to work for you and your customers.I am confident that my qualifications are an excellent fit with the needs of your company, and I would greatly appreciate the opportunity to learn more about the role and tell you more about my experience and skills in an interview. Should you wish to contact me before that time, you may reach me at the phone number or email address listed above. Thank you for your time and consideration.Best,