Bonnie Porter

123 Main Street, Stateland, ST, 99999

Home: (555) 123-9876 – Cell: (555) 123-9876 – sample.email@livecareer.com

Nov 26, 2013

RE: Customer Service Management, Nov 26, 2013

Dear Hiring Manager,

I have a 20-year track record of growing and leading high-functioning customer service operations by employing a comprehensive understanding of company and market as well as continuous coaching and training. My ability to translate strategy to actionable initiatives to drive company-wide success has been the key to my success across highly-competitive environments. My career is built on a foundation of cross-functional leadership, quality assurance, and performance management. I am dedicated to frequent process improvement to achieve seamless production and brand loyalty.

I am a seasoned professional with experience in call center management and quality data entry. I am recognized for my exceptional telephone communication and etiquette. I am highly adept at remaining calm and operating at peak performance in the face of critical and fast paced situations. I believe you will find I am particularly well versed at leading diverse projects from inception to completion with minimal incident.

Noteworthy achievements include:

• Primary point of contact for addressing and resolving escalated customer service issues.
• Partnered with cross-functional departments to deliver customer quotes, estimates, and pricing.
• Spearheaded scheduling, contract performance, variance, and risk analysis.

I have attached my resume for your review and would welcome an opportunity to further discuss how my qualifications, ideas, and leadership can radically improve your operations. I am confident of my ability to become a top performer in your organization.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Bonnie Porter