Julie Smith
100 Broadway Lane
New Parkland, CA 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Compassionate patient care coordinator with strong natural interest in quality healthcare provision. History of engaging service achievement in obstetrics, gynecology, family practice and pediatrics. Experienced in commonly utilized computer programs and multi-line telephone systems.
Core Qualifications
- Discreet professional
- Excellent patient communication
- Organized and detail-oriented
- Efficient telephone demeanor
- Engaging and calming personality
- Microsoft Office and CRM talent
Experience
Patient Care Coordinator, March 2011-April 2015
Cityland Clinical Associates – New Cityland, CA
- Answered telephones and accepted patient inquiries, routing to appropriate personnel.
- Maintained electronic patient files and completed notations as directed by medical personnel.
- Submitted laboratory samples and specimens, retrieving results as needed.
- Provided efficient patient file copy requests in accordance with associated policies.
- Maintained reception area workspace in an organized and tidy manner.
- Ensured patient restrooms, waiting areas and other facilities were appropriately maintained and stocked with supplies.
- Answered patient questions and directed them between clinics and departments.
- Confirmed patient appointments to maintain 95% appointment fulfillment minimum and toward negligible missed appointments.
- Accepted patient payments following provision of care.
- Communicated patient referrals from obstetrics to the maternity ward of Cityland Hospital.
- Scheduled lactation consultant education sessions and reminded patients of course availability to ensure 100% booking and attendance.
Education
2012 Associates of Science, Business Administration
University of California – New Cityland, CA