Kristen Hartman123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Highly organized and effective patient services representative with a strong history of medical office operations and fulfilling role responsibilities. Skilled at providing patient outreach and communications with a particular ability to diffuse complaints and calm concerns. Experienced in applicable computer software and systems.Core Qualifications
- Effective rapport building
- Great communications skills
- Strong multi-tasker
- MS Office expert
- Bilingual in Spanish
- Knowledge of medical coding/billing
Experience
Patient Services Representative, March 2008-April 2015 Company Name – City, State- Performed front desk functions for thriving and busy pediatric practice.
- Checked patients in for appointments, retrieved files for physicians, and escorted patients to exam rooms.
- Accepted patient insurance for billing and monies for post-visit payments.
- Provided information and articles to public relations agency for the monthly parent newsletter.
- Provided clerical services as needed for office operations.
- Answered busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for a callback as needed.
- Scheduled new follow-up and referral appointments with confirmation contact.
- Compiled, maintained, and updated patient records according to HIPAA regulations.
- Confirmed patient insurance billing information with insurance companies.
- Balanced nightly monies and processed credit cards.