Shelia Stine123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Friendly and outgoing Guest Service Agent trained in the front desk operations of major hotel chains and smaller boutique bed and breakfasts. Specialize in helping guests check-in and out, giving them advice and information about the surrounding area, listening to complaints, and helping guests enjoy their stays.Core Qualifications
- Customer service
- Friendly and professional demeanor
- Trained in computers and computer software
- Guest management and relations
- Bookkeeping experience
- Vendor management
Experience
Guest Service Agent, April 2011 – January 2015 Company Name, City, State- Responsible for processing reservations made online and over the phone.
- Greeted guests checking in and out to ensure they enjoyed their stays.
- Checked the computer system hourly to identify requests made by guests.
- Talked with guests about their complaints and found ways to soothe their worries and anger.
- Learned safety protocols and identified what to do during emergency situations, including fires and robberies.
- Provided guests with general information regarding meals served on-site and meal times.
- Made alternative arrangements for guests with certain dietary restrictions.
- Used accounting software to calculate the final bill for each guest.
- Processed reservations and payments using point of sale software.
- Responsible for alerting housekeeping and other departments about issues in the lobby and guest rooms.