Guest Service Agent Resume Example

Gaining employment in your desired field requires a strong resume that displays your biggest accomplishments and proves why you’d be an asset to the company. Resume samples are helpful for several reasons. Documents such as our guest service agent resume sample give you an idea of what type of information the competition may be including in their own documents. In addition, you’ll gain important knowledge about proper formatting of your document to ensure it is easy for a hiring manager to read. Use the sample and our resume writing tips to help you get started. Are you still stumped? Don’t forget to check out our resume builder to make your task even easier.

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Shelia Stine

100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com

Professional Summary

Friendly and outgoing Guest Service Agent trained in the front desk operations of major hotel chains and smaller boutique bed and breakfasts. Specialize in helping guests check in and out, giving them advice and information about the surrounding area, listening to complaints and helping guests enjoy their stays.

Core Qualifications

• Customer service
• Friendly and professional demeanor
• Trained in computers and computer software
• Guest management and relations
• Bookkeeping experience
• Vendor management

Experience

Guest Service Agent, April 2011 – January 2015
Wilton Hotels, Inc., Los Angeles, CA

• Responsible for processing reservations made online and over the phone.
• Greeted guests checking in and out to ensure they enjoyed their stays.
• Checked the computer system hourly to identify requests made by guests.
• Talked with guests about their complaints and found ways to soothe their worries and anger.
• Learned safety protocols and identified what to do during emergency situations, including fires and robberies.

Guest Service Agent, July 2009 – March 2011
Blue Cloud Inn, San Diego, CA

• Provided guests with general information regarding meals served on-site and meal times.
• Made alternative arrangements for guests with certain dietary restrictions.
• Used accounting software to calculate the final bill for each guest.
• Processed reservations and payments using point of sale software.
• Responsible for alerting housekeeping and other departments about issues in the lobby and guest rooms.

Education

2009, New Cityland High School, New Cityland, CA
High School Diploma

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Why Is This a Good Guest Service Agent Resume Sample?

The guest service agent resume sample provides several excellent guidelines for writing your own resume. The applicant started with a short professional summary that stated her job title, the fact that she was trained to work in both small and large establishments, and what she specialized in. The statement provided a well-rounded overview of what the reader can expect to read about in the rest of the resume.

The resume goes on to provide a list of core qualifications. The applicant used best practices for resume writing by including this near the top of the resume, keeping it to just a few succinct bullet points, and providing information about the most important skills. She mentioned her customer service skills, computer skills, and vendor management skills among several other important bullet points, each of which would be likely to entice a hiring manager to keep reading.

Next, the guest service agent resume sample provided a work experience section. The applicant provided vital information about each position, including her job title, the dates she worked for the company, and the company’s name and location. Each listing included a set of five bullet points that go into further detail about her experience. Most of her bullet points begin with a strong action verb, which is always preferred by hiring managers. The bullets are a good mix of customer service skills, computer skills, and teamwork skills.

Finally, the applicant included a short education section. Although always necessary, this area typically doesn’t need to be too detailed because companies are much more interested in skills and experience. When writing your education section, include the name and location of the institution you studied at, the degree you earned, and when you earned it, just like this resume did.

Overall, this resume is a solid example that used professional formatting and an easy-to-read font. The professionalism of the design and information provided are sure to interest recruiters.

Why You Need a Strong Guest Service Agent Resume

More than 2.5 million people are already employed in the guest services industry and more than 250,000 jobs will become available between now and 2024. With a faster-than-average growth rate of 10 percent, expect to see more people interested in getting into the field. This means you need a strong document like our guest service agent resume sample from the start. Creating a strong resume now will help you to stand out from other applicants in the future, but it also helps you in the present. Most hiring managers spend less than 10 seconds looking over your resume, which means the strong the information is and the easier your document is to skim, the more likely you are to hear from a company regarding coming in for an interview.

Costly Guest Service Agent Resume Mistakes To Avoid

Did you know that a resume with mistakes on it is more than 50 percent more likely to be thrown out? In addition to using a professional font, professional formatting, and proofreading at least twice, you should avoid several other costly mistakes. While this guest service agent resume sample is excellent overall, the applicant could have done three things to make it even better. A third sentence in the professional summary that listed some relevant personality traits would have helped her stand out more. In the employment section, avoid using “responsible for” to start a bullet point, as it reads more like a job description than a resume when using that verbiage. Finally, the applicant listed some great skills in the core qualifications section, but they would have been even better if listed from most to least important. Additionally, never include personal information such as your political or religious views.

Conclusion

Following the best resume writing practices in the way this guest service agent resume sample does is crucial if you want to have a successful job search. Luckily, modeling your document after the sample, following the dos and don’ts included here, and using our resume builder will guide you on the right path. Soon, you’ll have an engaging resume that gains the attention of hiring managers.